Error on install or upgrade to Archive Package v19.29 Troubleshoot

    When upgrading to the latest Archive package, you may receive a Salesforce email with “Package Own Archive Install Failed” message. 

    Error #1

    1. (archiveProductIcon) You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
       
    2. (ownLogo702Darkpng) You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
       

    To resolve the issue:

    Prerequisite: Make sure the user has the System Administrator profile assigned.

    Enable Libraries in Salesforce Files 
    To do that:

    1. Go to General Settings Libraries in Salesforce FilesEnable, Save.
    2. Reinstall the package.

    ​​​​​​3. After reinstallation, you can opt to go to General SettingsLibraries in Salesforce Files > Disable, Save

    NOTE
    If you do not see General Settings, please submit a ticket to Salesforce to request this option enabled. 
    If the error recurs, make sure you have the user profile System Administrator enabled.

    Error #2:

    1. (archiveProductIcon) Workspace not found: sfdc_asset_company_assets
      archiveProductIcon: Workspace not found: sfdc_asset_company_assets
       
    2. (ownLogo702Darkpng) Workspace not found: sfdc_asset_company_assets
      ownLogo702Darkpng: Workspace not found: sfdc_asset_company_assets

    To resolve the issue:

    If the error occurs in a Sandbox, please submit a ticket to Salesforce enable/disable Org Asset Library.

    If the setting is already enabled, please ask Salesforce to disable and then re-enable it.

     

    For any additional errors, please contact the Own Support team.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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